Viewing Call History

Keep track of all your calling activity with the call history log.

Accessing Call History

• Go to Conversations
• Look for the Calls tab or filter
• Or view calls in the contact's profile

What Call History Shows

Each call record includes:

• Direction: Inbound or outbound
• Contact: Who the call was with
• Date & Time: When the call occurred
• Duration: How long the call lasted
• Status: Completed, missed, voicemail

Call Statuses

• Completed: Call was answered and ended normally
• Missed: Incoming call that wasn't answered
• Voicemail: Caller left a voicemail
• No Answer: Outbound call that wasn't picked up
• Busy: Line was busy
• Failed: Call couldn't connect

Filtering Call History

Filter your calls by:

• Date range: Today, this week, custom dates
• Direction: Inbound, outbound, or all
• Status: Completed, missed, etc.
• Team member: If filtering by who made/received

Using Call History

Follow Up on Missed Calls

• Filter by "Missed" calls
• Click to view the contact
• Call them back or send a message

Review Call Patterns

• See which contacts call most often
• Track your calling activity
• Identify busy times of day

Connect to Conversations

Each call is linked to the conversation, so you can:

• View call in context of messages
• Add notes about what was discussed
• Track the full relationship