Voicemail Management

Voicemails are captured when calls go unanswered, so you never miss important messages.

Accessing Voicemails

Voicemails appear in several places:

• Conversations: As part of the conversation thread
• Call History: Marked with a voicemail icon
• Notifications: You may receive alerts for new voicemails

Listening to Voicemails

• Find the voicemail in conversations or call history
• Click the Play button
• Use controls to pause, skip, or replay

Voicemail Details

Each voicemail shows:

• Caller: Who left the message
• Date/Time: When it was received
• Duration: Length of the message
• Transcription: Text version (if available)

Voicemail Transcription

Many voicemails include automatic transcription:

• Read the message without listening
• Search voicemails by content
• Quick scan of what the message is about

Note: Transcription accuracy varies based on audio quality and accents.

Responding to Voicemails

After listening:

• Call back: Click the call button
• Send a text: Reply via SMS if they prefer
• Send an email: Use email if appropriate

Managing Voicemails

• Mark as read: Clear new voicemail notifications
• Delete: Remove voicemails you no longer need
• Save/Star: Mark important messages

Voicemail Greeting

Your voicemail greeting is what callers hear. It typically includes:

• Your name or business name
• Request to leave a message
• Expected callback timeframe

Contact your admin if you need to change your greeting.