Getting Started with Calling

The calling feature lets you make and receive calls directly from the platform using your business phone number.

Making Your First Call

• Go to Conversations or open a contact
• Click the Phone icon
• The dialer will appear
• Click Call to connect

Where You Can Make Calls

• Conversations: Click the phone icon on any conversation
• Contact Profile: Use the call button on a contact's page
• Dialer: Access the standalone dialer to call any number

Receiving Calls

When someone calls your business number:

• You'll see an incoming call notification
• Click Answer to accept
• Click Decline to send to voicemail

Where You'll See Calls

• Browser notification (if enabled)
• Mobile app (if installed)
• Desktop app (if installed)

During a Call

While on a call, you can:

• Mute: Turn off your microphone
• Hold: Put the caller on hold
• Keypad: Access the dialpad for menu options
• End Call: Hang up

Call Quality Tips

For the best call experience:

• Use a headset for better audio
• Ensure stable internet connection
• Close other apps using bandwidth
• Find a quiet location

Browser Permissions

For calling to work in your browser:

• Allow microphone access when prompted
• Allow notifications for incoming calls
• Keep the tab open or use the desktop app