Appointment Reminders

Automated reminders help reduce no-shows and keep your clients informed.

How Reminders Work

When an appointment is booked, the system can automatically send reminders:

• Via SMS/text message
• Via email
• At configured intervals before the appointment

Typical Reminder Schedule

Common reminder setups include:

• 24 hours before: "Don't forget your appointment tomorrow"
• 1 hour before: "Your appointment is in 1 hour"
• 15 minutes before: Final reminder

What Reminders Include

A typical reminder contains:

• Appointment date and time
• Service/appointment type
• Location or meeting link (if applicable)
• Option to reschedule or cancel

Example Reminder

"Hi {{contact.first_name}}! This is a reminder of your appointment tomorrow at 2:00 PM. Reply 'C' to confirm or 'R' to reschedule."

Confirmation Requests

Some reminders ask for confirmation:

• Client replies to confirm
• Status updates automatically
• Unconfirmed appointments may be highlighted

Reducing No-Shows

Reminders help because:

• People forget: Life gets busy
• Easy rescheduling: Better to reschedule than no-show
• Professionalism: Shows you're organized
• Time management: Know what to expect

If You're Not Receiving Reminders

Check:

• Email spam folder
• Phone number is correct
• Reminder settings are enabled
• The right notification preferences

Tips

• Multiple touchpoints: Email + SMS works better than one alone
• Timing matters: Too early and they'll forget again
• Include key info: Make it easy to find the details
• Offer options: Let them confirm, reschedule, or cancel