Managing Action Priorities

Not all actions are equal. Learn to prioritize effectively.

Understanding Priorities

Actions typically have priority levels:

• Urgent: Needs immediate attention
• High: Important, do soon
• Normal/Medium: Standard priority
• Low: Can wait if needed

Visual Priority Indicators

Look for:

• Color coding: Red (urgent), Orange (high), etc.
• Icons: Exclamation marks or flags
• Position: Urgent items may appear at the top
• Labels: "Urgent" or "High Priority" tags

Sorting by Priority

• In your Manual Actions view
• Click the sort/filter options
• Choose Sort by Priority
• Urgent items will appear first

When to Prioritize

Focus on high-priority actions when:

• Starting your day
• Returning from a break
• Have limited time
• Queue is large

Creating Your Own System

If priorities aren't set automatically:

• Scan your queue at the start of each day
• Identify time-sensitive items
• Note any VIP contacts
• Handle those first

Balancing Priorities

• Don't only do urgent: Normal tasks pile up
• Set time limits: Spend X time on high priority, then others
• Review daily: What's urgent today may not be tomorrow
• Communicate: If overwhelmed, talk to your team

Handling Overdue Actions

Overdue items need attention:

• Filter by Overdue
• Assess each one:
• Still relevant? Complete it
• No longer needed? Skip with reason
• Needs reassignment? Talk to your manager
• Clear your overdue items regularly

Pro Tips

• Morning review: Check priorities first thing
• End-of-day prep: Know tomorrow's priorities
• Don't cherry-pick: Tempting to only do easy ones
• Realistic expectations: Some days are busier than others
• Ask for help: If overwhelmed, speak up